*All orders are fulfilled Monday through Friday excluding weekends and holidays. Orders are shipped within 1-3 business days from the receipt of payment verification.
*We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather.
*Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales.
*All Domestic orders are shipped via UPS. For domestic orders we charge a flat rate of $10 USD.
*You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.
*Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received.
*We are only able to ship to the address you indicate, please ensure that the address entered at checkout is correct.
*We do not manually input shipping addresses. Shipping addresses are exported from one database to another, please ensure shipping address is correct upon receiving order conformation email.
*If your tracking information states “notice left” please contact UPS to reschedule delivery before 14 days. Otherwise your item will be returned to us.
*If an address error is made please email BOA within 4 hours of confirmation email. Once orders are processed for shipment no changes can be made.
*You will be contacted via email when your rerouted package is delivered and processed into our inventory.
If you have any questions concerning your purchase, please email email@example.com.
CUSTOMER SERVICE HOURS: M-F 8:30am-5pm